We see Noise Boys competing across the world, setting the benchmark for services in the automotive industry. We see busy outlets where customers are keen to enjoy our service. Our franchisees are always on the floor; they do not hide in their offices. We see them listening to customers, listening to employees, motivating and radiating energy and enthusiasm. We see customers leaving our shops with smiles of satisfaction.
We are in business to serve and service is our business. In this respect there is no difference between our missions as franchisors and the mission we have for individual franchises.
We sell service in the automotive industry. Our service consists of the efficient way in which we match the product to the customer. Our job is only complete when a satisfied customer refers a new one to us.
This indicates very clearly that our product is first and foremost: Service to our Customers.
The Noise Boys concept is based on the strategy that market share must be won in spesific identified areas, and that outlets then be established and settled in these areas. Subsequently, the Noise Boys strategy calls for a countrywide expansion programme. Once this has been acheived, Noise Boys intends entering the international market using the same modus operandi. To ensure that an idea is captured and retained, it is essential to provide high quality, affordable produvts and unequaled service in order to contain and regulate prices.
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Rick Joubert